Refund Policy

14-Day Refund Policy

We are confident in the quality of the KeyXamathi application. However, if you have purchased the Pro version and find that it does not meet your expectations or encounters unresolvable technical issues, we offer a full refund within 14 days of your successful purchase.

Conditions for Refund

• Refund requests must be made within 14 calendar days from the time of successful purchase.
• Reasons for the refund must be reasonable, such as encountering a critical bug on a supported macOS version or core features failing to work.
• We reserve the right to refuse a refund if we detect abnormal usage or attempts to abuse the License system (e.g., distributing the Key).

How to Request a Refund

Please send an email to [email protected] including the following information:

• The email address used for the purchase.
• Your Order ID or License Key.
• The reason for the refund (if it is a technical issue, please provide details so we can investigate and improve).

After the Refund

Once your refund request is approved, the refund will be processed back to your original payment method within 5-10 business days (depending on your bank and payment provider).

Upon completion of the refund, your License Key will be Revoked, and the application on your devices will revert to the Free Edition state immediately upon internet connection.